Your privacy is important to us. This privacy statement explains what personal data we collect from our users and how we use it. We encourage you to read these terms carefully before providing your personal data on this website. Users over the age of thirteen may register at www.thearcticbay.com without the prior consent of their parents or legal guardians.

This website complies with the requirements of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR), as well as with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Data Controller of Your Personal Data

Identity of the Data Controller: Olga Kasperska
Trade Name: The Arctic Bay
Tax ID: Y3356352-E
Address: C/Via Nueva 8, 2ºD, 24402, Ponferrada, León, Spain
Email: contact@thearcticbay.com
Business Activity: Retail sale

For the purposes of the provisions set out in the aforementioned General Data Protection Regulation, the personal data you send to us through the website forms will be processed under the category of “Website Users and Subscribers”.

For the processing of our users’ data, we implement all the technical and organisational security measures established by current legislation.

Legal Basis for the Processing of Your Data

On this website, physical products related to the activities offered on the site are sold.

To contact us, subscribe, or leave comments, consent to this privacy policy is required.

The legal basis for processing the data of individuals who purchase products or services offered by The Arctic Bay is the performance of the contract.

How Have We Obtained Your Data?
The personal data we process at The Arctic Bay comes from:

• Contact form

• Newsletter subscription

• New user registration form

• Purchase form

For What Purpose Do We Process Your Personal Data?
When a user connects to this website, for example to send an email to the owner, subscribe, or make a purchase, they are providing personal information for which The Arctic Bay is responsible. This information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives their consent for their information to be collected, used, managed, and stored by www.thearcticbay.com, solely as described in the Legal Notice and this Privacy Policy.

At The Arctic Bay, there are different systems for capturing personal information, and we process the information provided by interested parties in order to fulfil the purposes stated in each form.

What Are Your Rights When You Provide Us with Your Data?
Any person has the right to obtain confirmation as to whether or not The Arctic Bay is processing personal data concerning them.

Interested parties have the right to:

• Request access to their personal data

• Request rectification or erasure

• Request cancellation

• Request restriction of processing

• Object to processing

• Request data portability

If you have given your consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

If you believe that your rights regarding the protection of your personal data have been infringed, especially when you have not obtained satisfaction in exercising your rights, you may lodge a complaint with the competent Data Protection Supervisory Authority via its website: www.agpd.es.

To exercise these rights, you may write to www.thearcticbay.com

There Are Other Purposes for Which We Process Your Personal Data

To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website guarantee the confidentiality of the personal data it collects.

To support and improve the services offered by this website.

Other non-identifying data is also collected through certain cookies that are downloaded to the user’s computer when browsing this website, as detailed in the Cookies Policy.

To manage social media. The Arctic Bay may have a presence on social networks. The processing of data carried out on people who become followers on the official social media pages of “The Arctic Bay” will be governed by this section, as well as by the terms of use, privacy policies, and access regulations of the relevant social network accepted by the user of www.thearcticbay.com
We will process your data for the purpose of properly managing our presence on the social network, informing you about activities, products, or services of www.thearcticbay.com, as well as for any other purpose permitted by social network regulations. Under no circumstances will we use social media follower profiles to send individual advertising.

In accordance with the provisions of the European General Data Protection Regulation (GDPR) 2016/679, The Arctic Bay, with address at C/Valdecaleras, 19, Madrid, 28043, will be responsible for the processing of data relating to website users and subscribers.

The Arctic Bay does not sell, rent, or transfer personal data that could identify the user to third parties without prior consent, nor will it do so in the future. However, in some cases collaborations with other professionals may take place; in such cases, user consent will be required, informing them of the collaborator’s identity and the purpose of the collaboration. This will always be carried out under the strictest security standards.

Remarketing

The remarketing function allows us to reach people who have previously visited www.thearcticbay.com
 and associate a specific audience with a particular message. Remarketing is a method to encourage users who have visited our site to return.

As a user of www.thearcticbay.com
, we inform you that we are collecting information for this remarketing function on www.thearcticbay.com

The information collected through this function is obtained via Google and Facebook cookies. You can learn about the data collected by these cookies in the privacy policies of each service:

• Google
• Facebook

If you do not want your information to be collected by these cookies, you can disable Google cookies through Google Ads Settings. You can also disable third-party cookies through the Network Advertising Initiative opt-out page.

These services allow interaction with social networks or other external platforms directly from this website. Interactions and information obtained by this website will always be subject to the user’s privacy settings on each social network. If a service that allows interaction with social networks is installed, it is possible that, even if users do not use the service, it may collect web traffic data related to the pages where it is installed.

Facebook Ads

At www.thearcticbay.com
 we use Facebook Ads, Facebook’s advertising platform, which allows us to create campaigns and ads. When creating an ad, the audience can be segmented by:

• Location
• Demographic data (age, gender, etc.)
• Interests (activities, hobbies, etc.)
• Online purchasing behaviour and other channels
• Etc.

Data obtained through Facebook Ads is subject to this privacy policy from the moment the user provides their data via the website form to join the newsletter. Under no circumstances will information from Facebook be used for a different purpose.

Twitter Ads

At www.thearcticbay.com we use Twitter Ads, Twitter’s advertising platform, which allows us to create campaigns and ads. Audience segmentation may include:

• Location
• Demographic data (age, gender, etc.)
• Interests (activities, hobbies, etc.)
• Online purchasing behaviour and other channels
• Etc.

Data obtained through Twitter Ads is subject to this privacy policy from the moment the user provides their data via the website form to join the newsletter. Under no circumstances will information from Twitter be used for a different purpose.

Google AdWords

AdWords is Google’s advertising platform for advertisers who want to advertise on Google.

At www.thearcticbay.com we use Google AdWords to create campaigns and ads displayed on third-party websites. Audience segmentation may include:

• Location
• Demographic data (age, gender, etc.)
• Interests (activities, hobbies, etc.)
• Online purchasing behaviour and other channels
• Etc.

Data obtained through Google AdWords is subject to this privacy policy from the moment the user provides their data via the website form to join the newsletter. Under no circumstances will information from Google be used for a different purpose.

Security Notification and Breach Disclosure

At The Arctic Bay, we adopt security measures appropriate to the level of risk to protect personal information against loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, if The Arctic Bay determines that service data has been misappropriated (including by an employee), exposed due to a security breach, or improperly acquired by a third party, The Arctic Bay will promptly inform you of such breach, misappropriation, or improper acquisition.

How Long Will We Keep Your Data?

The information collected will be retained as long as necessary to fulfil the purpose for which it was collected. Once that purpose has been fulfilled, the data will be cancelled and blocked, remaining available only to public authorities, judges, and courts to address potential liabilities arising from processing, during the applicable limitation period. After this period, the information will be destroyed.

For informational purposes, the estimated duration is 2 years from the last confirmation of interest.

To Whom Will Your Data Be Disclosed?

In accordance with the use of personal information, we may share your personal information with recipients who help promote or support our services or those of our users (“service providers”).

All service providers enter into a contract with The Arctic Bay that protects personal information and restricts its use in accordance with this policy.

Your data will not be disclosed to third parties, except where required by law.

The web development and maintenance company Productos Web, S.L., or the hosting provider, may occasionally have access to this website. They have signed service agreements obliging them to maintain the same level of privacy applied to our processing.

Any international data transfers resulting from the use of tools or service providers will adhere to the Privacy Shield framework, ensuring that US software companies comply with European data protection standards.

Changes to the Privacy Policy

The Arctic Bay reserves the right to modify this policy to adapt it to legislative or jurisprudential developments or industry practices. In such cases, changes will be announced on this page with reasonable notice prior to implementation.

Browsing

When browsing www.thearcticbay.com, non-identifiable data may be collected, including IP addresses, approximate geographic location, records of how services and sites are used, and other data that cannot be used to identify the user. Non-identifiable data also includes browsing habits through third-party services.

This website uses the following third-party analytics services:

• Google Analytics

We use this information to analyse trends, administer the site, track user movements around the site, and gather demographic information about our user base as a whole.

Segmentation and Profiling

The recording of personal data provided during subscription, contact, interaction with the website, and any other data provided while browsing, including cookie-related browsing habits, implies your voluntary acceptance of the processing of such personal data by The Arctic Bay for segmentation or categorisation purposes. This is carried out to support general administration management, information provision, advertising space marketing, profile creation, analysis of user/client requests, statistical studies of services and content used, preferences, surveys, or forms.

The data used for profiling and shown to advertisers does not identify users; it is displayed only in aggregated form (e.g., audience type, age, country, gender).

By accessing this website, the user explicitly consents to the use of their personal information for profiling, segmentation, and categorisation, and to the transfer of this information to advertisers for the purposes described above.

Accuracy and Truthfulness of Data

As a user, you are solely responsible for the accuracy and correctness of the data you submit to www.thearcticbay.com
, releasing The Arctic Bay from any liability in this regard. Users guarantee and are responsible for the accuracy, validity, and authenticity of the personal data provided and undertake to keep it properly updated. The user agrees to provide complete and correct information in contact or subscription forms.

Data Secrecy and Security

www.thearcticbay.com undertakes to use and process users’ personal data with confidentiality and in accordance with its purpose, and to comply with its obligation to safeguard such data by adopting all measures to prevent alteration, loss, unauthorised processing, or access, in accordance with applicable data protection regulations.

This website includes an SSL certificate, a security protocol that ensures data is transmitted securely and encrypted between the server and the user.

www.thearcticbay.com cannot guarantee absolute invulnerability of the Internet and therefore cannot guarantee against fraudulent access by third parties.

Regarding processing confidentiality, The Arctic Bay ensures that any person authorised to process customer data (including staff, collaborators, and service providers) is bound by appropriate confidentiality obligations (contractual or legal).

In the event of a security incident, The Arctic Bay will notify the customer without undue delay and provide timely information related to the incident as it becomes known or as reasonably requested.

Revocability

Consent given for data processing and transfer is revocable at any time by notifying The Arctic Bay under the terms established in this policy for exercising ARCO rights. This revocation will not have retroactive effect.

Acceptance and Consent

The user declares that they have been informed of the conditions regarding personal data protection and accepts and consents to the processing of their data by The Arctic Bay in the manner and for the purposes indicated in this privacy policy.

Commercial Emails

In accordance with the LSSICE, www.thearcticbay.com does not engage in spam practices and therefore does not send commercial emails that have not been previously requested or authorised by the user. Accordingly, in each form on the website, users may expressly consent to receive the newsletter, regardless of any specific commercial information requested.

Pursuant to Law 34/2002 on Information Society Services and Electronic Commerce, www.thearcticbay.com undertakes not to send commercial communications without proper identification.

Questions or Queries About This Policy or Your Rights

If you have any questions or comments about this policy, or concerns about how your personal information has been handled, you may contact us by post or email at: contact@thearcticbay.com

Document reviewed on 29 November 2025.